Karen Valentina Pinto Cárdenas
Systems Technician
Bucaramanga, CO.About
Karen is an ambitious and proactive technical student pursuing a Systems Technician degree, complemented by a Diploma in Basic Robotics and Electronics. She combines foundational technical knowledge with strong interpersonal skills gained from practical experience in customer service and sales, eager to contribute to innovative projects and grow within the technology sector.
Work
Restaurante Doña Claudia
|Customer Service and Waitress
Bucaramanga, Santander, Colombia
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Summary
Managed customer interactions and dining operations, ensuring high levels of guest satisfaction and efficient service delivery.
Highlights
Provided exceptional customer service, consistently receiving positive feedback and fostering a welcoming environment.
Streamlined order processing and delivery, enhancing dining efficiency and reducing wait times for guests.
Accurately handled all cash and electronic transactions, maintaining financial integrity and daily reconciliations.
Collaborated effectively with a diverse team to ensure seamless service flow and operational excellence during peak hours.
Tienda de Artesanías
|Customer Service and Sales Associate
Bucaramanga, Santander, Colombia
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Summary
Drove sales and customer engagement for an artisan shop, contributing to revenue growth and positive client experiences.
Highlights
Engaged proactively with customers, offering product insights and personalized recommendations to facilitate purchasing decisions.
Processed sales efficiently using POS systems, ensuring accurate inventory management and transaction completion.
Maintained an aesthetically pleasing and organized retail space, enhancing product visibility and customer browsing experience.
Cultivated strong product knowledge of various artisan crafts to effectively communicate their value and origin to customers.
Languages
Spanish
Education
SENA CSET Santander
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Técnico
Sistemas
Colegio de Santander
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Bachiller
Bachiller Académico
Universidad de Investigación y Desarrollo (UDI)
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Diplomado
Robótica y Electrónica Básica
Certificates
Diplomado en Robótica y Electrónica Básica
Issued By
Universidad de Investigación y Desarrollo (UDI)
Skills
Technical Systems
Systems Administration, Technical Support, Troubleshooting, Hardware & Software Installation, Basic Networking.
Robotics & Electronics
Robotics Fundamentals, Basic Electronics, Circuitry, Hardware Prototyping.
Customer Service
Client Relations, Conflict Resolution, Service Excellence, Customer Satisfaction, Issue Resolution.
Sales & Retail Operations
Product Presentation, Transaction Processing, Point-of-Sale (POS) Systems, Inventory Management, Visual Merchandising.
Communication & Teamwork
Verbal Communication, Active Listening, Interpersonal Skills, Collaboration, Team Support.
Problem-Solving
Analytical Thinking, Critical Thinking, Solution Development, Efficiency Improvement.